CREDIT AS PROMISED STILL NOT IN MY ACCOUNT

<p> I refer to my previous complaint to Hello Peter on which Vodacom complian number - EC-04IO-2J0IKI - could not do any better after I have suffered a huge financial loss when my phone was ******. I was realy very patient up till now. I phoned Vodacom from the bank to confirm the amount to be deducted MINUS THE 25% CREDIT OFFERED. The amount was confirmed ONLY FOR THE FULL AMOUNT TO BE DEDUCTED ON THE 1 JANUARY 2017.</p> <p> </p> <p>Vodacom knew exactly about my financial position (the reason I fought for more than 25% as I have to enroll my son into univerisity and all extra expenses for the month of January)</p> <p> </p> <p>Up to know NO REFUND WAS PAID INTO MY CHEQUE ACCOUNT AS CONFIRMED BY :</p> <p>Monwabisi Ngqonga<br /> Executive Client Liaison Officer<br /> CEO's Office<br /> Landline: +27 ********** <br /> Email: ********** /> Address Vodacom Commercial Park, 2nd Floor<br /> Best Network for Smartphones<br /> </p> <p> I had to make a loan through the bank to pay my Vodacom account (which is normally between R3000 and R3300 a monthe but because calls were made to Africa to the amount of R18 000 by the person who stole my phone. My first payment is coming up on the 20th of January and Vodacom is not phoning me back.</p> <p> </p> <p>I have spent numerous time, emails, phone calls to call centres and and - THIS NEEDS TO BE RESOLVED!!!</p> <p> </p> <p>CHRISTELLE BURGER</p> <p> </p>