Credit and disconnection

Vodacom has allowed multiple content services on my account for several months. I logged a inquiry as these content services were @ R1000 per month and I never gave any consent. I refused to pay my account until, they resolve and credit all the money I have paid for these content services.

i never received feedback on the investigation, Vodacom disconnected my lines as I have several of them. I called in to ask what is going on!!!! I was told the investigation is completed and there is a credit due, It has been 2 weeks now, I have not received a credit note or a credit amount. I will not pay my arrears until my credit note has been issued.

All the call center has to say is wait for the credit note. Vodacom is useless I have been with out connection for 2 weeks, they don't care about their customers. When this is resolved I will definitely take my business else were, I know that wont help as they don't care!