Credit Affected/Bad Service

Maigot, now you take the cup, just called Vodacom line now to do sim swap, was just advised i was handed over to legal because i have an outstanding balance of R139 that i dont know about, even after the settlement balance of -+R8500 i paid on the 02/10/2021, they still say i am owing and even worse, handed over, my credit record affected. i cant take this anymore. after being with Vodacom for so long, i am so disappointed. my contracts are still cancelled, i dont know what to do anymore. i am thinking of even changing my number to a different network.