Created a New Contract WITHOUT consent

Firstly , i should re-iterate the terrible service provided today. I have called into your call center to inquire on why was i being debited when i have no vodacom contract. The lady had put me on hold for 25minutes only to transfer me to the wrong extension. Yes you guessed right, no help was provided.

You guys have activated me on a contract that i have not given consent to. I have no idea how this happened when i called in to cancel a contract ... and from what i was told by the call center agent the contract was cancelled. Who gave you guys consent to activate me on a new contract? I have been debited for this account for the past 3months and i dont understand why? I have no phone , no contract and no sim card from you guys. How does this occur in a company that should be taking ***** , compliance and risk seriously? Is there no FICA process to take out a contract? Why is not being adhered to?

My call was today at 7am on the 10th of May. I urgently await a speedy resolution to this problem.