DW
Damian W
1 reviews | Active since Mar 2009
14 Apr 2021, 07:01
Crazy Vodacom call centre setup
About the most frustrating thing around, is being told to do something you cannot do because a service provider makes it impossible to do.
I have two problems which should be easy to resolve but are difficult because of some admin blunder @ Vodacom.
First - according to https://www.vodacom.co.za/vodacom/terms/international-roaming-terms-and-conditions - International roaming is automatically enabled on a prepaid line from 2019 - well I ported in yesterday, to my surprise this is not the case. so I try to call 135 and get the idiotic AI, TOBI - there is no option to speak to an agent to activate international roaming...
Second - same problem, I need to activate voWiFi and voLTE, the instruction on your site is to call 135 - and once again there is only an option to 'skip the queue' and deal with the same idiotic AI, which think I want to recharge my account if I type in enable voLTE.
Your call center setup make it impossible to actually get stuff done - please get this fixed!
Also please activate International Call, voWiFi and voLTE on *** and ***.
Many thanks
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Apr 2021, 08:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2021, 08:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Apr 2021, 14:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team. Based on the feedback provided, our team confirmed that they assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team. Based on the feedback provided, our team confirmed that they assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2021, 14:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team. Based on the feedback provided, our team confirmed that they assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team. Based on the feedback provided, our team confirmed that they assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,