Crazy mad
<p>It has been 2 months now and I get suspended every 2 to 3 weeks for NO reason. Vodacom cancelled the incorrect contract and now asking for the full amount, I DID NOT CANCEL this contract a log was logged weeks ago and YET my account is getting debited for the full amount and now I don't know what to do any more I have log (SE-G3D2u-uexn2) ********** 544 needs to be reinstated and credit note passed and my ITC updated as I am not in the rears why can't anyone help I am getting charged for reconnection fees my name is really bad with my bank due the debits been bounced back time and time again..... Just this morning I had to sit on the phone for 45min trying to reinstate my line.... I really can't do this any more I am completely lost for words .</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Yip just like i thought...... not a word from Vodacom....... really something so simple and yet they cant even sort this out not even a phone call
Yip just like i thought...... not a word from Vodacom....... really something so simple and yet they cant even sort this out not even a phone call
Thank you for sorting out the above issue, please can you advise if my ITC has also been adjusted accordingly ?
Thank you for sorting out the above issue, please can you advise if my ITC has also been adjusted accordingly ?