1 reviews | Active since May 2009
Crazy data costs
<p>In the last six monthsI have been connecting to wirelss at work and home to avoid out of bundle rates ****ing my bill. This month it soared to R1500!!??? Logged in to the Vodacom portal and there is no customer service mail address to start a mail trail. I am not a novice IT user yet Vodacom has an open cheque book to debit my account at will without giving me factual evidence on the portal as to how these charges came to be. Very upset with this bill. <br />Secondly it is very sly to have taken away the 1GB data that was part of the Smart M iPhone 6 deal, this dropped to 300MB after my 2 year contract came to an end. So the handset fee might have gone but the scales are being tipped with rediculous data fees.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
