1 reviews | Active since Apr 2014
Crazy data charges for data not used, even out of bundle rates when I have a data bundle.
Last month there was more than R300 added to my bill for out of bundle data charges that I did not use, I had data left that just miraculously disappeared in one day.
So Vodacom did an investigation and said there was no problem and gave me app usage for apps i do not even have in my phone that apparently used the data then they gave me a once off complimentary 2gb data bundle, I dont want the data bundle, I would have bought one if I needed it and I know how to watch my data, look at all my previous accounts I do not use out of bundle data as the prices are ****************! I dont want to pay this extra more than R300!
Now we are in a new month, I have data as I have monthly data bundles, suprise suprise I now see my bill so far there is R22.77 data charges while I have data available!
I want all these charges reversed on my account!
Perhaps I should also open a ******** case of *****/Theft against Vodacom and start civil litigation!
What boggles my mind is that I have been a loyal Vodacom customer for more than 10 years and have never had any problems until now, what the hell is wrong?!!!
Upgrades I think not, I will be cancelling my contracts when they expire, and I thank you!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Thank you for your patience, we are attending to this matter.
Please monitor/check your usage device via settings>data usage>check applications below graph that used your data. (Lookout for data traffic).
You can also load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
To check your balances, please SMS the word bundle to the number 31050 (zero rated).
We apologise for any inconvenience caused.
Kind regards
Moddy
Good day
Thank you for your patience, we are attending to this matter.
Please monitor/check your usage device via settings>data usage>check applications below graph that used your data. (Lookout for data traffic).
You can also load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
To check your balances, please SMS the word bundle to the number 31050 (zero rated).
We apologise for any inconvenience caused.
Kind regards
Moddy