1 reviews | Active since Jun 2016
<p> I am currently on a Smart S , with 1GB data which has a monthly cost of R323, my last 2 months bill from vodacom has been R3400 for April and R7500 for May, the bulk of this is "out of bundle" data rates, at the point of switching from "in bundle" to "out of bundle" vodacom don’t inform you of what is to be cost expectation of this and now I end up with exorbitant data bills. With a month subscription of R323, and ending up with a bill of R7500 does this not raise any suspicion that there is something clearly wrong? And secondly how does vodacom think that with someone who is on a R350p/m package is going to be able to afford a R3400/R7500 bill. This is extremely irresponsible of Vodacom as they defiantly don’t have the customers interests as a priority.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi There,
This has now been sorted out. Many thanks to Shafak for the speedy manner in which this was resolved. Thank you Vodacom.
Regards
Chantal
Hi There,
This has now been sorted out. Many thanks to Shafak for the speedy manner in which this was resolved. Thank you Vodacom.
Regards
Chantal
Following the feedback from Vodacom that they will address my crazy data bill, it is now 2 weeks later and my billing hasn't been fixed, after phoning vodacom to get them to rectify the bill as per their commitment they have no record of this, so I am now back to where I started.
Can someone at Vodacom assist.
Following the feedback from Vodacom that they will address my crazy data bill, it is now 2 weeks later and my billing hasn't been fixed, after phoning vodacom to get them to rectify the bill as per their commitment they have no record of this, so I am now back to where I started.
Can someone at Vodacom assist.
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