Crazy data bill!?

<p>STILL waiting for Vodacom to call me back re ref#1- ********** 8892! I've been severely over-billed for data (as confirmed by Vodacom telephonically) and they're quick to take my money via debit order but no one cares to assist with the refund!? Their Customer Care line is "unavailable" and email responses are so vague "Noted. Contact will be made upon follow up and progressive feedback." This has been going on for weeks... NOT acceptable. Urgently awaiting their phone call on ********** to rectify my phone bill before end of 2016.</p>