Crazy Data Bill
<p>I have been trying since 13 October to sort out my crazy data bill - never used up data as on wifi the majority of the time. </p> <p> </p> <p>Been escalated three times and never hear back from Vodacom. </p> <p> </p> <p>Now been threatened service cut will be cut, however no service from Vodacom. </p> <p> </p> <p>have been told that bill is incorrect by Vodacom customer service, so how do we get this sorted out?? </p>
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Replies (3)
Vodacom's replyOfficial
10 Nov 2016, 15:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2016, 15:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2016, 10:58Dear Mr Dale Gurney
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Senior Consultant
Best regards,
Vodacom's reply11 Nov 2016, 10:58
Official
Dear Mr Dale Gurney
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Senior Consultant
Best regards,
's updateReviewer Update
02 Dec 2016, 09:48Thank you for sorting out this issue so promptly on this platform.
's update02 Dec 2016, 09:48
Reviewer Update
Thank you for sorting out this issue so promptly on this platform.