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Daniel M

1 reviews | Active since Sept 2015

31 Oct 2017, 09:26

CRAZY CHARGES FOR A SERVICE I HAVE NOT SUBSCRIBED TO!!

Have just noticed that my bill is very high, had a look on my online account only to see that I had a R15 a day subscription that I had NOT signed up for. Absolutely disgusting for Vodacom to allow this to happen. Would think that after recent event and the amount on consumer confidence they're lost they would try not to ***** again! WOULD LIKE TO END ALL DEALINGS WITH VODACOM as I feel they are in breach of CPA.

0
Replies (3)
Vodacom
Vodacom's reply31 Oct 2017, 09:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Oct 2017, 13:05
Official

Good day,

Feedback has been provided.

Regards,
RM

DM
Daniel M's update31 Oct 2017, 13:15
Reviewer Update
The feedback says that there are no active WASP services... that's because I just cancelled them online!! I did not subscribe to the service and believe that Vodacom have yet again taken money *******LY... is this now an acceptable business practice? Would this happen with MTN or CELL C? Would it not be prudent for somebody within Vodacom to contact me? Or do you only do automated sms responses? Honestly feels like this is a company that really does NOT care about its customers. Disgusting! I have no faith in Vodacom now, how can I be sure that I haven't been subscribed to some service against my will?! Taking money from me without my consent is theft.