1 reviews | Active since Jul 2010
Crazy bill shock or impossible billing!
Over the duration of my being a Vodacom customer, I have never had a bill of over R1500. I know I am heavyy on streaming and thus have data bundles worth 8.5GB on my line every month, to ensure no bill shock. Somehow this month my bill is at over R5000 worth of out of bundle usage. I find this IMPOSSIBLE to believe. I demand Vodacom sorts this out, because I've never used that much data, ever! I want proof of that usage before I pay anything!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
Feedback has been provided.
Regards,
RM
Good day,
Feedback has been provided.
Regards,
RM