CA
Christiaan A
1 reviews | Active since Feb 2016
03 Mar 2016, 10:18
Crazy bad account service continued...
Even after my last vent on Hello Peter and Vodacom responding and reassuring me that my credit record will be updated and they apologize for the inconvenience (The fact that I had to update my payment details 5 times and because of their bad service my Credit record was *****ed up), Needless to say nothing was sent from Vodacoms side to Transunion saying that the the 120day account was their and their staffs mistake and I'm still stuck with the bad rating and two months of data that was not updated.<br> <br> What are my options should I go the legal route?
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Replies (1)Vodacom's replyOfficial
03 Mar 2016, 10:47Hello Alberts321,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2016, 10:47
Official
Hello Alberts321,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
