****py Vodacom Service

Item: Vodacom
Rating: 1
Author: Daniel M

I received a call at 08h14 this morning (19 October 2018) from a lady about my Vodacom arrears of +/- R 700 while driving to Mpumalanga. At 13h00 I received notification of my line being locked despite having a chance to pay the outstanding amount. Surely before this can be done (especially as a customer paying in excess of R2000 per month) i need to be appraised or given a chance.

Helpful (0)

Replies (3)

Daniel M's updateReviewer Update

19 Oct 2018, 14:22

Now a message about reconnection fees.

Daniel M's update19 Oct 2018, 14:22

Reviewer Update

Now a message about reconnection fees.

Vodacom's replyOfficial

19 Oct 2018, 15:34

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Oct 2018, 15:34

Official

Vodacom's replyOfficial

22 Oct 2018, 12:37

Good Day,
Thank you for registering your concerns with our office.

Kindly note that your query is currently being addressed by the Quality Escalations department as requested.
Regards
Vodacom Consumer Website Team

Vodacom's reply22 Oct 2018, 12:37

Official