1 reviews | Active since Sept 2018
****py Service from Vodacom
So VODACOM is taking me for a ride right now with regards to my Airtime. I've logged a complaint regarding my usage and the issue keeps on going on and nothing is happening.
How does one use they airtime with out making any calls nor sending any messages? So calling in on the 02/09/18 speaking to Sello who wasn't able to help me he just advised he will log it to have it looked at nor can his manager tell me what's happening to my Airtime Query.
The irritating part I keep on getting messages tell me I've used my "out of bundle data" how does that happen without making any calls
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)