****py service

Having taken a Samsung S7 on contract from the Vodacom shop beacon bay east london, ********** , vodacom ********** and been told by collen, a employee at the shop that the phone comes with a free screen replacement over and above the standard warrentee.

After a few months the phone screen had a few cracks but still worked perfectly, so as to not waste the one free screen replacement, it was left as is and working properly, however Friday 2018/03/16 the screen hand a few black lines running across the screen so after work i went to a Vodacom shop only to be told to go to the one in Vincent park, as it was late I went there the following day (saturday) only to be told I must go to beacon bay as that's where the contract was taken to spite the Vincent shop been the shop that does repairs. I proceeded to the Vodacom shop in beacon bay and was told that it was only a one year free screen replacement and that expired 15 days prior BUT the fact that it was said that it is only valid go one year, collen who issued the phone must rectify this matter.

On Tuesday 2018/03/20 after hearing nothing from the Vodacom shop I went there and spoke to collen who claimed he stipulated its only for one year, although 2 people are witness to the fact he failed to do so, but he took it upon himself to e-mail Samsung and ask them to replace the screen, claiming that Samsung refused, he stated he has done his job and their I nothing more he can do. After arguing pointlessly the owner of the shop came and stated his staff member says he said it came with a on year screen replacement and I must rather contact Samsung to tell them to change their policy and that his staff will not be spoken to in such a manner, after emphasizing the fact that his staff member failed to correctly inform us as customers and that the contract is with that store so what am i supposed to do, it was said that they are not going to take responsibility and that's all there is to it.