****piest service ever

Really aggrivated with Vodacom right now. My husband and I went to Game stores canal walk to take out a deal of R199 this was on the 1st June last Friday. On that day we were told that we cannot get the deal because my husband has no employment details on the system... He is a existing vodacom client with a P600 profile. How in heaven did we get the other contract if he is unemployed???? The lady at game Belinda then called vodacom customer care to sort this out they gave her another number to call which she then did and a guy named Levi then arrogantly assisted her and ended up throwing the phone down while she was asking for help. We then gave up on Friday as it was almost 6pm and no one was then answering the phone anymore. Saturday we returned to the store same issue trying and trying system error kept coming up and wouldn't allow Belinda to submit the application. It was later discovered on Saturday that a contract that my husband had taken with Vodacom in 2015 kept coming up and this was not allowing the new application to be submitted.... This contract was cancelled about 6-7 months ago but still showed active on the system... Great work vodacom. Eventually Belinda decided she's going to try very hard to assist us and we instead of coming in on Sunday we can stay home and she'll try to get this right then call us if successful. She then called us and said hopefully Monday this can be processed because they removed the 2015 information. So yesterday she calls us and says it is still not working she will keep trying. They then told her we have too many active lines... We have 1 current line since December 2017. So finally this morning she tried again and NOW they telling her my husband is a bad payer... Seriously what is the problem with getting a contract with vodacom.... The service at the call centre sucks big time not to mention the millions of excuses they come up with. We will definitely not upgrade or use the service again because we know what we are in for going forward. Still trying to figure out what it is that we are paying badly. Anyway, so my husband insisted that we keep on with this as we want the deal. So this morning I chat to a guy on the vodacom Facebook page and he tries to help. He eventually replies saying: As per our chat with Graham, we have advised that we've sent a message to our Accounts Back Office to update the status of the old contract. Once This has been updated, you may proceed with the application. We will advise as soon as we receive feedback from our Accounts Team.

Apologies for any inconvenience caused.

Then: We have received feedback from our Accounts Team. The contract status of the old account has been successfully updated. You may have the application submitted again. You are welcome to let us know of the outcome.

That was at 14:19 now at 17:45 We are still trying and getting told the application is unsuccessful... And that nobody made any changes or calls regarding this account.

Is there no one at Vodacom that can do their job properly???? ? Do the departments not liase with each other or are they just slow with their processes... This deal ends tomorrow I'd like to know if I'm still going to be able to get it considering that this is a fault on Vodacoms side. This is 5 days of wasted time and unnecessary petrol going up and down to Canal walk. I really think we deserve answers immediately and not hours or days later!!!!