LP
Lynn P

1 reviews | Active since Nov 2017

15 Nov 2017, 11:45

**** SIGNAL / CROSSED LINES AND EXPENSIVE

Vodacom was once the best service provider in the country. However their data charges are more expensive than any other service provider. Lately the crossed lines is just getting out of hand. Everytime i make a call i reach another person. What if i have an emergency and i dont reach my family because 1) signal is **** and 2) crossed lines all the time. If i wanted to talk to a stranger i would. The products of vodacom is expensive. I get R 200.00 airtime a month and get charged R 756 a month... this is ridiculous.... I am upgrading next year and i am seriously contemplating another service provider. Data bundles are hectic expensive and 1 gb for 3 min on youtube is seriously over rated. We have made Vodacom rich enough... is it because of all our money spent they are now longer worried about the consumer and how we are being done in with Signal/crossed lines and data charges..... RIDICULOUS

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Replies (2)
Vodacom
Vodacom's reply15 Nov 2017, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Nov 2017, 14:17
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,
Vodacom Consumer Website Team