NG
Natasha G

1 reviews | Active since Mar 2017

24 Aug 2017, 08:38

**** SERVICE YET AGAIN

SINCE I LOGGED MY COMPLAINT YESTERDAY 23/08/2017 AT 10:30 ON HELLO PETER I STILL HAVE NOT RECEIVED A CALL OR EVEN AN EMAIL FROM ANYONE AT VODACOM TO SAY THAT THEY ARE SORTING OUT MY ISSUE,I CALLED THE CALL CENTER THIS MORNING AND SPOKE TO A LADY BY THE NAME OF NUSA BANIELE WHO GAVE ME A WHOLE LOT OF ATTITUDE INSTEAD OF HEARING WHAT I HAVE TO SAY,SINCE YESTERDAY I HAVE NO COMMUNICATION FROM VODACOM AT ALL BUT TJHEY WERE VERY QUICK TO SEND ME AN SMS YESTERDAY TO RATE THE SERVICE I RECEIVED,ITS CLEAR THAT VODACOM DO NOT CARE ABOUT CUSTOMER SERVICE I AM SO SICK OF THIS,AT LEAST HAVE THE DECENCY TO RESPOND TO ME AND TELL ME WHAT IS GOING ON WHY DO I HAVE TO KEEP CALLING YOU.BUT LET ME MISS A PAYMENT THEN YOU GUYS WILL BE CALLING ME EVERYDAY WAKE THE HELL UP VODACOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply24 Aug 2017, 08:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team