**** Service fro VODACOM

Item: Vodacom
Rating: 1
Author: umar S

Good Day All,

i recently app**** for a cell phone contract. The amount that was told to me when they called me and when I app**** online was R119.95 for the contract and device and also R60 for cell phone insurance. If you add this up including VAT come to about R192. When i app**** i gave them all my details including my bank account details for debt order. I bank with ABSA and not FNB. For some reason they have been debt my old FNB account that was closed and i did inform them about this. Now my account is suspended because vodacom charges R100 for failed debt orders when i did inform them i bank with ABSA and i gave them my bank details. This is not my fault and someone needs to be held accountable for this or i will take this further with consumer services.

Helpful (0)

Replies (2)

umar S's updateReviewer Update

15 Nov 2018, 14:20

I want an official email and not this robotic response from your web team because they also a bunch of *&^^%$ This needs to be sorted out ASAP

umar S's update15 Nov 2018, 14:20

Reviewer Update

I want an official email and not this robotic response from your web team because they also a bunch of *&^^%$ This needs to be sorted out ASAP

Vodacom's replyOfficial

15 Nov 2018, 16:23

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply15 Nov 2018, 16:23

Official