DS
Dewalt S
1 reviews | Active since Oct 2009
10 Nov 2018, 12:45
**** service delivery!
Vodacom was schedules to install their router and activate the fibre line today at 11am and didn't bother to pitch.
I phoned the fibre service department just after 11am and the person on the other end assured me they will come as they are prone to running late.
At 12:30 still nobody, so I called them again as I have plans this afternoon. The person that I spoke to was directly up in arms and said she can't help me as the installations scheduling department doesn't work Saturdays.
I really think it is pathetic to make appointments and not pitch up!! I also had plans.
Please cancel my order as I will go with MWEB.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Nov 2018, 13:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2018, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Nov 2018, 08:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply13 Nov 2018, 08:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team