DB
Dylan B
1 reviews | Active since Mar 2009
08 Feb 2019, 14:54
**** Service again
I phoned last week the 29/1/19 for my upgrade, i advised them that if delivery is on the Friday i won't be available. After a confirmation of upgrade and a call back from a validation officer on the 30th..all went quite..on the 7/2/19 i followed up and apparently the currier company had the wrong contact number. They are going to update and will def contact me on the 8th, well 14.53 on the 8th and nothing from them...
This is the service we expect???
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Feb 2019, 16:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2019, 16:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
DB
Dylan B's updateReviewer Update
13 Feb 2019, 22:51Hi,
No one has phone me, this is my primary contract ********** , to make it worse it that i phone yesterday and asked to speak to a manager and was promised for one to phone me back, guess what...no contact??? What is going on, why is such a simple task such a big mission?
I am really dissipated, all my excitement for the new phone is lost, my irritation levels are at a peak and Vodacom just don't seem to care?
DB
Dylan B's update13 Feb 2019, 22:51
Reviewer Update
Hi,
No one has phone me, this is my primary contract ********** , to make it worse it that i phone yesterday and asked to speak to a manager and was promised for one to phone me back, guess what...no contact??? What is going on, why is such a simple task such a big mission?
I am really dissipated, all my excitement for the new phone is lost, my irritation levels are at a peak and Vodacom just don't seem to care?
Vodacom's replyOfficial
14 Feb 2019, 13:26Dear Customer
Our records indicate that the order has been cancelled.Thank you for your patience.
Regards,
Vodacom Consumer Website Team
Our records indicate that the order has been cancelled.Thank you for your patience.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2019, 13:26
Official
Dear Customer
Our records indicate that the order has been cancelled.Thank you for your patience.
Regards,
Vodacom Consumer Website Team
Our records indicate that the order has been cancelled.Thank you for your patience.
Regards,
Vodacom Consumer Website Team
Best regards,
DB
Dylan B's updateReviewer Update
14 Feb 2019, 13:31Guys,
This is really crazy...why is a manager or someone not phoning me to sort this out...obviously if the courier could not phone me, as they did not try there is something wrong.
I did not cancel it, why would i not want to upgrade.
In my last comment i said that i am waiting on a manager to call me???
Please get someone with authority to please call me.
DB
Dylan B's update14 Feb 2019, 13:31
Reviewer Update
Guys,
This is really crazy...why is a manager or someone not phoning me to sort this out...obviously if the courier could not phone me, as they did not try there is something wrong.
I did not cancel it, why would i not want to upgrade.
In my last comment i said that i am waiting on a manager to call me???
Please get someone with authority to please call me.