Cracked Screen

<p>Went to Vodacom Jabulani Mall to get a screen repair done on the Sony phone on the 9th of August. On the 24th of August was told tha the job is currently in repair process and awaiting spares.</p> <p>30th of September, was told to go and collect the phone, with a R150 excess for the screen repair. The 3rd of October I went to collect the phone and was told that it has a BER (physically damaged due to abuse to SIM reader, USB connector. The phone went in, in good working condition except for the cracked screen and nothing else. why was i not told this within a week of taking my phone in, only 2 months later after whoever worked on it had damaged it (the corners have marks on them, most likely due to the phone being opened by force). </p> <p>Then i was told by the manager to contact the repair center's head office and spoke to a very rude lady, Happy, who also was not interested in getting my query resolved, who also refused for me to speak to her manager. </p> <p>Now im sitting with a phone, still having a cracked screen and no joy from the head office or the branch. </p> <p> </p>