Cracked S5 screen.

Phoned Vodacom and said that they will be able to assist by fixing phone. Went all the way from Krugersdorp to Fourways. on Samsung ADR they said I will get a basic Samsung cell as a loan phone. After I was firstly send away and went back after Samsung could not help, Vodacom let me complete all forms (job card) and want to give me a small Alcatel phone with no Whatsapp facility. Told the person I need it as my worked is link to it, said he could not help and I must sort out with Samsung. Gave me a Jiffy bag with all my documents in. On my way home Attie phoned me and said that the staff refuse to speak to me, that I \forgot"my ID book there and must come and collect it. I spend more than 4 hours to try and sort a cracked S5 screen out with no Sucess. Travelled 100 km + and want to come and collect ID again? Said to Attie they must keep the book as I will not go back. MTN just such much better service"