VP
Virosha P

1 reviews | Active since Apr 2015

21 Aug 2018, 10:35

C.P.A CANCELLATION OF CONTRACT.

BAD NETWORK FOR OVER 4 YEARS. ALL SORTS OF NETWORK ISSUES. VODACOM SENT SMSES STATING NETWORK UPGRADE IN MY AREA 4 TIMES. NO RESOLUTION. THEY ACKNOWLEDGE THIS BY SENDING ME AN SMS SAYING; " WE'VE NOTICED YOU'VE HAD SOME DROPPED CALLS, HERES 10 V TO V MINUTES TO USE " I TIRED OF CALLING, AND COMPLAINING. ALL OF THE ABOVE IS ON RECORD ON SYSTEM AND VOICE RECORD.

THUS, SINCE BEING WITH VODACOM FOR 20 YEARS TO BE EXACT, I HAVE ENGAGED WITH MY LEGAL TEAM WHO WILL INSTATE MY C.P.A RIGHT TO HAVE MY CONTRACT CANNED, WITH NO PENALTIES.

I AM HONESTLY SICK OF THE ******* SERVICE.

SO DO ME A FAVOR VODACOM, KINDLY COMPLY WITH MY LEGAL AND AVOID ANY FURTHER LEGAL COSTS FOR YOUR ACCOUNT.

C.P.A , HAPPENED MORE THAN THRICE. CALLED THEM. GAVE THEM AMPLE CHANCE TO RECTIFY. NIL TO DATE.

WILL BE A GOOD RIDDENS TO BAD NETWORK. AND IM ONE OF A FEW HUNDRED IN MY AREA WITH THIS ISSUE, THEY CHANGED TO THE BETTER NETWORK, MTN. SO SHALL I.

0
Replies (1)
Vodacom
Vodacom's reply21 Aug 2018, 11:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team