sB
sharifa B

1 reviews | Active since Mar 2016

14 Mar 2016, 07:24

CPA breach

I took a contract out in Sept '15. Travelled out of the country and couldn't return the device within the 7day exchange period. Took the device in to Vodafone when I returned as it was overheating and the batter life was poor. The device was sent For repairs repeatedly and even replaced but I continued to experience the same problem. The repair history will prove that the device has been more at the repair centre than with me. I am paying for a contract that I don't have a phone in posession and Vodacom is in breach of not wanting to OBF the device as i Have numerously requested within my CPA right. I haven't received any updates despite emailing requesting an update.

0
Replies (1)
Vodacom
Vodacom's reply14 Mar 2016, 08:19
Official
Hello sbala,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team

Best regards,