CPA and TCF non-compliant

It's with great frustration that I write this review, this is my second review in less than 2 months,I had a sales agent that called me with regards to a pocket router in the start of August, I was happy with the deal however on the 13 August 2024 the modum was delivered and it was a house router after many calls and emails I had a courier service come pick up the house router which was not activated because that's not what I initially requested, I called the call center once the package was picked up on the 20 August 2024 they confirmed that I won't be debited at the end of August due to the error being on they side, however i was debited prorata for August and the total amount for the incorrect modum in September 2024,I have made numerous request to be credited for the amount that I was debited for a device that i did not have in my possesion, ive been sent a reference with the amount that is due to be credited last week Monday, I am still waiting until date for my credit, during the course of this week I had called the callcenter , I spoke to 2 agents that advise that they can see my profile and that they will get clarification from they superior , after a few minutes I am thereafter advised that they can't put me on hold for to long and that they will call me back, those calls were never returned.

When ever you call the call center you are always advised that the call is being recorded, I am requesting that you listen to the last months calls that I've made to the callcenter than you will understand my frustration, if I am not rightfully credited what's due to me I intend on escalating to the ombudsman and CPA.