1 reviews | Active since May 2016

24 May 2016, 10:32

CPA and I are coming for you

<p>Dear Vodacom...</p> <p>I have a call limit of R50 on one of my MANY accounts with you. This to prevent overuse of the account. To my surprise I now have a bill of R4 000 OVER the R50 limit. This according to your service centre (*** ref no) is because the call limit only applies if I log off and then back onto the internet. If The internet is busy... it just goes over that limit no matter what.</p> <p> </p> <p>So basically if I am watching netflix/showmax on my ipad for eg... it will just carry on using the data until I stop watching, log off the internet and log back on. WHERE IN YOUR T AND CS DOES IT SAY THAT. Completely *******!!! so CPA and I are coming for you... AND i will be cancelling my business with you (+- R20 k per month) </p> <p> </p> <p>Lets see vodacom... will you respond to this even and show me why this was your mistake and not mine?</p>

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Replies (1)
Vodacom
Vodacom's reply24 May 2016, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team