MA
Matthew A
1 reviews | Active since Jun 2019
18 Jun 2020, 12:03
Covid19
Vodacom's customer service is the worst in the world. I have been trying to get hold of someone in management for a week now. To no avail. They requested information from me which I provided only to give me an automatic response saying I should go to a store. During this Covid19 pandemic Vodacom asking people to willingly go to a store is horrible service and even worse advice. So much for your Covid19 sms that clearly mean nothing if you can't do the work over a call but instead ask a customer of 15 years to come in to a store. I am so sick of Vodacom I'm considering moving to MTN
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Replies (2)
Vodacom's replyOfficial
18 Jun 2020, 13:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2020, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Jun 2020, 09:44Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Jun 2020, 09:44
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team