COVID Payment Relief of 25%

I was called by a Vodacom consultant in May 2021 offering me a COVID Relief option for 3 months where the offer was to charge me 25% less on my Monthly payment. It was mentioned that due to the offer being made mid month, the offer will only take effect from the end of June 2021, which means that my July 2021 payment will start to reduce by 25%,

I got a SMS on August 10, to state that the payment relief was activated, I called Vodacom Client Services to question what went wrong, why was there a delay as I was offered the option that will take effective from July, and was told that they would escalate the issue and get back to me.

It is now 3.5 Months, So much for TCF, Please don't bother.