Covid 19 releaf scheme

As we all know the pandemic in which we ALL facing is hard. Vodacom has been one of those. They tell you we are here, and we will do everything to assist. Vodacom I am shocked. For 2 weeks now my network has been turned off due to non payment from my side. However. I have been unemployed since the lock down that started in April. I have submitted all docs, ID, contact information every month for the Covid 19 releaf scheme. Further in saying the team recommended ii go on prepaid and my line would be activated. Still waiting. Still no line. How can you do this to an individual that is trying their upmost to make ends meet. This is highly disgraceful coming from a service provider that offers Covid 19 releaf.