Covid 19 payment relief

I was phone by Vodacom at the en of March 2022, regarding a Covid 19 relief fund. I told the consultant that al sounds good, but I would first like to speak to my wife regarding this as we do decide together on things. The consultant told me it's fine someone from Vodacom will phone me to approve everything if I want to go ahead. Ever since then I didn't receive any call back from Vodacom regarding this Covid 19 relief fund. On the 9th of June 2022 I received messages from Vodacom to say that my Covid 19 payment relief has been activated. As I was busy that time I left it. The week after the messages I had a look on vodacom online to see if I can uprade to a new phone on one of my numbers that is almost due for upgrade, because the app said 06/07/2022. as I looked online it showed me I can only upgrade 06/01/2022. As I went back to my app it also showed the same as online. Then I went and had a look on all my other contracts and saw all their dates also changed. And then I went to look on my billing on the app, I saw the covid 19 relief is showing. That's when I knew I need to phone Vodacom to hear what's going on. I phoned them, and neither the less I was send from one department to the next. Eventually a service request was logged regarding my problem. they told me vodacom will give me the outcome after 5 to 7 working days. On day 5 I phoned vodacom to find out if there is any news. they told me nothing yet. Today on day 9 I phoned again to hear if there is any news. The consultant told me the case is closed and everything is fixed. Then I told her according to what the app shows me everything is still the same accept for my laptop contract that is on 36months with them is now shorten to 24months. So the consultant sent the service request back to tell the technical department that nothing is fixed. I asked her how long do I need to wait for this service request to be solved, she told me I will get an update between 24 and 36 hours, but to be fixed it will take another 7 to 14 days. So my concern is that they can activate things against you without you agreeing, but to fix it I must wait between 2 weeks and a month after numerous calls and time wasting. I am with vodacom for 12 years now and this is the kind of service I get. I am on the edge to tell vodacom to take their contracts and I will go somewhere else. But I hope that vodacom can solve this issue quicker than was told.

In all my bad experience with vodacom, there is one lady that I wished to get her name again to say tank you for all her effort that she tried to help me, but with no luck.