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Barend O
1 reviews | Active since Oct 2017
27 May 2020, 08:41
COVID 19 NOT Authorized to debit my account
I cancelled my account on the 19 April and was indicated that the 27 April will be my last debit order. Now today Vodacom debit my account again. Not this is just an indication of how corporate companies is able to take money from you in difficult times. Please reverse the amount, you are ****ing me and my family. No work, no money no food. Very unacceptable.
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Vodacom's replyOfficial
27 May 2020, 08:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2020, 08:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Barend O's updateReviewer Update
12 Mar 2021, 08:59Now I've been blacklisted because you thing I have not paid my account. Thanks for ruining the future of all SA citizens. Please again go and listen to the recording where I cancelled my account and the operator indicates to me the last date of the debit order. The question was asked multiple times over the phone and multiple times the operator agreed on the last debit order date. Please provide me with a letter indicating I do not have an outstanding amount with Vodacom.
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Barend O's update12 Mar 2021, 08:59
Reviewer Update
Now I've been blacklisted because you thing I have not paid my account. Thanks for ruining the future of all SA citizens. Please again go and listen to the recording where I cancelled my account and the operator indicates to me the last date of the debit order. The question was asked multiple times over the phone and multiple times the operator agreed on the last debit order date. Please provide me with a letter indicating I do not have an outstanding amount with Vodacom.