MB
Marzia B

1 reviews | Active since Dec 2015

02 Dec 2015, 20:42

Cover UP

My saga started in June when I was billed R6057 for data inspite of the fact that I have unlimited WIFI at home and work. I contested and requested ***** and Risk to look into it after I was told by a Vodacom consultant the data was used off a tower in Denver , JHB. ( I reside in KZN)<br> I tried several times to sort my problem out with Customer Care , but eventually felt esasperated.<br> I emailed the MD directly , Shameel Joosub, never heard from him, instead had Sheryl Moodley, Executive Client Liason Officer contact me..<br> I was refused a report with proof that my sim had not been cloned.( always been told \ its Confidential")<br> I was told to go to my nearest Vodacom store to view the proof which turned out to be a pathetic graph with no dates or times attached.Vodacom then credited the R6057 with no further explaination. Two weeks later "

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2015, 20:48
Official
Hello Marzia,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,