1 reviews | Active since Dec 2015
Cover UP
My saga started in June when I was billed R6057 for data inspite of the fact that I have unlimited WIFI at home and work. I contested and requested ***** and Risk to look into it after I was told by a Vodacom consultant the data was used off a tower in Denver , JHB. ( I reside in KZN)<br> I tried several times to sort my problem out with Customer Care , but eventually felt esasperated.<br> I emailed the MD directly , Shameel Joosub, never heard from him, instead had Sheryl Moodley, Executive Client Liason Officer contact me..<br> I was refused a report with proof that my sim had not been cloned.( always been told \ its Confidential")<br> I was told to go to my nearest Vodacom store to view the proof which turned out to be a pathetic graph with no dates or times attached.Vodacom then credited the R6057 with no further explaination. Two weeks later "
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
