Courier failed

<p>I ordered a laptop through the online shop and was assured that I'd get this by Friday. I gave a specific number to be contacted on and called back the next day to ensure that the number was correct.</p> <p> </p> <p>I then received an email from the courier service who confirmed that the parcel would be delivered. On Friday I saw that the courier loaded my delivery as a failure, it turns out that the courier had used the wrong number to try and contact me.</p> <p> </p> <p>I then phoned the courier service, who put me through to their hub in my area. I was then told that I would be contacted back. No contact was made and they seemed very disinterested in delivering my package.</p> <p> </p> <p>If it wasn't for Charne at your online store, I would have cancelled this order, as this is meant as a gift that was supposed to be given on Saturday and I am unavailable to receive this delivery next week.</p> <p> </p> <p>This was a disappointing experience, as I made sure that I covered all the bases, from the contact details to the delivery address and double checked to ensure that it is all correct. If I did not receive some assistance from Charne, I would have dropped Vodacom, but unfortunately I will only be assisted by next week.</p> <p> </p> <p>Promises made were not kept and your customers are the ones who feel it.</p> <p> </p>