Couldnt care less

After upgrading my contract, Vodacom contacted me to collect my parcel. The same day, informed me not to come because the parcel has not arrived. They contacted me again to collect my parcel. When arriving at the shop 2 days after I have been informed to collect the parcel, still nothing has arrived. Long excuses about couriers and a lot of bull. When phoning the call centre to lodge a complaint, they dont provide any assistance. Just "There is nothing we can do." Always quick to phone you if there is outstanding payment. This is beyond poor service delivery.