AP
Anton P

1 reviews | Active since Jul 2011

20 Jul 2015, 08:07

Couldn't care less about their subscribers

I've cancelled two contracts on the 29th June and also cancelled two devices on my other contracts on the same date. Vodacom still processed the full debit order at the end of June plus my new invoices has not been amended and still show that I have to pay for the devices. This is completely unacceptable. I've been trying to get this resolved since the 3rd July!! Selinah Tsotetsi attempted to escalate the matter to Olga Hans [Email Removed] Vera Majola [Email Removed] Brain Bhebe [Email Removed] and Cassius Sesale [Email Removed] but to date nobody has bothered to get back to me.

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2015, 11:14
Official
Hello scorp,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team