EA
Etienne A

1 reviews | Active since Oct 2017

02 Nov 2017, 17:37

Could you please add an option in the "Nature of your review" for ********** Transactions????

New contract taken out on my name, upgrade done on an existing contract. Reported it as ********** because it was done by Vodacom Direct. Have all the documents which was requested by the ***** Hotline. Reported contract was cancelled and I got a bill of R17000+ which was debited from my bank account. Phoned ***** line and it is now 1 hour plus listening to their irritating background music. Vodacom, please respond. I am taking this further.

0
Replies (1)
Vodacom
Vodacom's reply03 Nov 2017, 06:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team