Could Vodacom be any more useless?

<p>06/09/2016 I have 2 cellphone contracts, 1 of them expired in March so I cancelled the contract and **** it pre-paid but I was paying the full amount for the contract till end of July and till today they have not refunded me AND on Friday 02/09/2016 I noticed that my contract has been cancelled without my knowledge, I never received my airtime and data like always but on 01/09/2016 Vodacom deducted the fees for the contract from my account. It’s been 5 days of phoning and begging them to fix it and I still have not had any feedback and both issues have still not been resolved</p> <p> </p> <p>30/09/2016</p> <p>I have absolutely lost all confidence in Vodacom!!!!</p> <p>For a month now I have been trying to sort out my contract that Vodacom for no reason cancelled without my consent. Then eventually they put me on a RED VIP package that cost R2000.00 a month and this was also done without my consent. (my original uChoose Flexi 200 contract cost me a little under R200 a month) this morning my phone didn’t work, Vodacom stopped everything!!! After fighting, begging and pleading with them the whole morning I eventually saw that my R200 airtime was loaded onto my phone. My 250mb data is still not loaded AND the airtime and 800mb data that was on my phone is now gone missing! NO ONE can help me, NO ONE knows what they are doing, NO ONE can see on the system what’s going on and NO ONE is phoning me back. And to top it off I now have to pay extra for a brand new contract after I already had the original contract for more than 2 years. So I have to start all over again because of Vodacom’s incompetency!!!!</p> <p>PLEASE CAN YOU FIX YOUR MISTAKES!!!</p> <p> </p> <p>06/10/2016</p> <p>After phoning Vodacom to fix my phone as it didn’t want to work, couldn’t send or receive messages. Couldn’t call or receive calls they finally gave me R200 airtime. I got my Data a week later and they activated my caller ID. To top it off Vodacom deducted more money from my account for a service that I never had. I was a whole month without a phone and now I have to pay for that.... I have to pay pro-rata R305 for the Red VIP package that was only active for 1 day…. And now I can get that money back too. I have lost for then R1000 due to Vodacom’s incompetence. I will never see that money ever again. Vodacom, you are so quick to debit money out of accounts but you always have issues to pay them back. Will I EVER get all the money you took from me back?????</p> <p>I can cancel my contrac with Vodacom because I have to pay R7239 for that. I NEVER CANCELLED MY CONTRACT IN THE FIRT PLACE. Why on earth did YOU decide to cancel it and then issue me a new contract that I NEVER wanted and NEVER approved….</p> <p> </p> <p>I don’t get why Vodacom replies on HelloPeter that they will contact a person if they NEVER DO!!!!!!!!</p>