LN
Linda N

1 reviews | Active since Jul 2011

10 Oct 2017, 09:14

COULD NOT ACTIVATE MOBILE DATA NETWORK! Time for a change to MTN?

I AM GETTING SO SICK AND TIRED OF THE SERVICE WE GET FROM VODACOM. WE HAVE ABOUT A HUNDRED BUSINESS CONTRACTS WITH YOU AND SERIOUSLY THINKING IT'S NOW TIME TO CHANGE TO MTN. FOR THE LAST WEEK NOW I HAVE BEEN HAVING CONNECTION ISSUES AND IT IS VERY DANGEROUS WHEN I AM TRYING TO USE A NAVIGATION SYSTEM AND THEN VODACOM DROPS ME AND I HAVE TO PULL OVER ON THE SIDE OF A DANGEROUS ROAD. WHEN I PHONE IN I GET TOLD TO "RESET NETWORK SETTINGS" WHICH I DO AND IT THEN WORKS FOR ANOTHER HALF A DAY AND THEN I GET DROPPED AGAIN. WITH MESSAGES SAYING "COULD NOT ACTIVATE MOBILE DATA NETWORK". I AM ALSO TIRED OF HOLDING ON FOR VODACOM WHEN I TRY AND PHONE IN. ALSO RESETTING NETWORK SETTINGS ALSO MEANS I HAVE TO PUT ALL MY PASSWORDS IN AGAIN AND IT IS A HUGE MISSION. COME ON VODACOM THIS IS 2017 WHEN ARE YOUR SYSTEMS GOING TO WORK PROPERLY?

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2017, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team