1 reviews | Active since Nov 2016
<p>Does Vodacom actually want to sell more contracts or get rid of all their existing clients? I've had a data contract for2 years with Vodacom and never missed a payment. I try to get 2 new P8 Lite's on contract and everything goes to ****. Suddenly my account is in arrears by R4416.72. A number that has never been mine is added to my profile and they expect me to pay for activation and airtime that I can't even use! My existing and paid for data goes to waste because they made my sim unable to register on the network. I've been trying to rectify the issue since 10 September and neither the store nor the call centre wants to assist me in doing so... Apparently getting a lawyer is the only way to solve this.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for posting a reply to my original post. Two consultants have in fact sent me an email each 3 day ago:
date: 7 November 2016 at 08:35
subject: EC-04FQ-32KBMU
and
date: 7 November 2016 at 14:18
subject: PC-04FR-18JDGI
I've rep**** to both in under an hour and haven't heard anything since. Any kind of feedback would be much appreciated, even if it's just an acknowledgment that my replies have been recieved.
Thank you for posting a reply to my original post. Two consultants have in fact sent me an email each 3 day ago:
date: 7 November 2016 at 08:35
subject: EC-04FQ-32KBMU
and
date: 7 November 2016 at 14:18
subject: PC-04FR-18JDGI
I've rep**** to both in under an hour and haven't heard anything since. Any kind of feedback would be much appreciated, even if it's just an acknowledgment that my replies have been recieved.
You really do want to fight me in court don't you? Luckily I have all the proof in the world...
You really do want to fight me in court don't you? Luckily I have all the proof in the world...
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