BB
Barney B
1 reviews | Active since Feb 2020
10 Jun 2022, 07:04
Cotract change witout concent!
I am very disapointed in Vodacom! I have a contract with vodacom for more than 12 years, but at the end of this 24 monts I will end my relationship with them! I got a notification via SMS that my contract have been upgraded, and went into theire shop in woodlands. With my enquiry there the "Manager" was called and she assured me that it is not so and it will not happen. Today I got my account for June and the contract was updated without my concent and now I must pay the higher amount! I will newer recomend any body to do bussines wit vodacom!
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Replies (2)
Vodacom's replyOfficial
10 Jun 2022, 07:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2022, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jun 2022, 09:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Cost increases are unavoidable across all industries, but, we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase.
Please click on the following link to view our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Cost increases are unavoidable across all industries, but, we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase.
Please click on the following link to view our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2022, 09:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Cost increases are unavoidable across all industries, but, we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase.
Please click on the following link to view our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Cost increases are unavoidable across all industries, but, we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase.
Please click on the following link to view our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,