ZV
Zelda V
1 reviews | Active since Jan 2019
09 Jan 2019, 11:12
Costumer Care
Firstly I have tried phoning Customer Care but the instructions are not in any language that I understand, and I can not find a solution to this.
Secondly, I am trying to cancel a contract but this is proving to be an impossible task as no one answers the phone. The message just keeps saying we are experiencing high volumes of calls, which I understand, but I have tried numerous times, and don't have the time to phone 3-4 times a day and be stuck for 10 minutes or more on each try.
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Replies (3)ZV
Zelda V's updateReviewer Update
09 Jan 2019, 11:14Apologies for the typo *Customer Care
ZV
Zelda V's update09 Jan 2019, 11:14
Reviewer Update
Apologies for the typo *Customer Care
Vodacom's replyOfficial
09 Jan 2019, 11:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2019, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jan 2019, 15:38Dear Zelda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you today and there was no answer. We have responded to your query via email. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you today and there was no answer. We have responded to your query via email. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply10 Jan 2019, 15:38
Official
Dear Zelda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you today and there was no answer. We have responded to your query via email. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you today and there was no answer. We have responded to your query via email. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Best regards,