SH
Shaheed H

1 reviews | Active since Oct 2016

05 Oct 2016, 17:12

Costs are a not fair nor competitive

<p>Currently, I am on a Vodacom VIP Package which has always been capped at 5GB at a R2K pricing per month. A reputable competitor is offering a package at half price with unlimited calls, sms and even data bundles. I can't understand why vodacom can't offer the same, if not at least unlimited data packages since smartphones and the data world is the order of the day. Then to buy out the contract in order to switch over to a competitor costs the same as keeping the entire package. This is not a penalty but an oppressive monopoly. On the statement, when they bill you for data, they give you just an amount without telling you your consumption of data. Surely, this is unaccepatable. Lastly on my bill, I have 2 identitical contracts with different monthly costs especially an item called handset installments within the last 2 years with different costings. Ironically it came into effect when ICASA was clamping down on call costs. Just other ways of ripping the consumers which are meant as hidden costs. Let the public also be aware, how Cellphone networks not only ******* end customers but also retailers when they were earning approximately 9% previously as in a decade ago but now only 3 to 5% especially since cost of living increased. STOP RIPPING CUSTOMERS OFF WITH ANTI-COMPETITIVE BEHAVIOUR ESPECIALLY IN YOUR DATA COSTING!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team