VT
Vanessa T
1 reviews | Active since Dec 2023
07 Dec 2023, 12:04
***** COSTING US R40K PER MONTH
***** on 14 of our company contracts. Additional R40k taken from company account even after the ***** was reported. Vodacom refusing to stop debit order, if we do not pay the account our service is stopped. Changed company address twice, after we had to through hoops to a previous time to get the address correct. Sorry to say, but if there is not an inside person it will be a miracle. NO TIME FRAME CAN BE GIVEN TO WHEN THIS WILL BE REVERSED. RESOLVING IS NOT OUR ISSUE. Reversing and refunding, and correcting our contracts is the only concern.
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Replies (1)Vodacom's replyOfficial
07 Dec 2023, 14:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2023, 14:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
