Cost to migrate to different package or plan

<p>I have been a loyal customer of Vodacom since 2002, when I took up my first cellphone and cellphone contract with them. I have never had anything to complain about, until today. And for the last 13 years I have been recommending Vodacom to all my friends and family because of the excellent service I was receiving. A couple of months ago an agent from Vodacom phoned me to offer me the opportunity to migrate from the Smart M package to the Smart L package as it has more talk time, sms's and data than the smart M plan. During the last month I realised that I am not utilising all the talk time, sms's and data on this new plan. So I decided to call the Vodacom Call Centre to request that my number be migrated back to the Smart M plan which is R219 cheaper. The lady who ***isted me said that it can be done but I have to pay R1350 because I want to move to a cheaper plan. This crucial piece of information was never disclosed to me when I was offered the opportunity to move to the higher plan. I feel utterly dissappointed and let down by Vodacom whom I have been a loyal customer to for the last 13 years. The cost of migrating to a lower package is the same amount that I would be saving on the lower package for about 6 months. It just doenst make any sense. As soon as my contract expires next year I will be cancelling it and move to another service provider. </p>