*******ion at its finest.

In my 33 years, I have yet to experience what I have this week with any service provider. Coming from an extremely large and well known customer centric corporation I am left speechless.

I was knocked with a bill from Vodacom of over R3 500. I called frantically to understand where these costs had come from. I was told that a portion was due to the fact I was out of bundle. Legally I know that I need to be notified when this happens via an SMS or switching off the use of my internet. The gentleman on the phone told me he would escalate for a refund based on this. I then asked to please cancel my contract, this has happened before over and above this I am tired of being taken advantage of by Vodacom with their absurd prices, truly they ***** from their customers. Cell - C is more than half the price and I wanted to move over. The next gentleman kept me on the line for another 15 minutes requesting I don’t cancel my contract and offered me a new contract that includes 250 minutes for R100 plus 20GB for another R100. I told him I was too angry to make any decisions and I felt taken advantage of. He asked if he could call me the following day to which I said yes, I wanted to sleep on it. No call. Over and above this I then got an SMS to say my query had been closed and dealt with. I called again now wanting to cancel immediately since my query has in no way been resolved. One hour, four calls dropped and finally got through. I would like to add that my calls kept dropping when I selected being put through to cancellations, ironically selecting upgrades allows me to get through immediately. A woman then tells me how sorry she is for what has happened she will offer me what was promised ( again trying to talk me down from cancelling) and says she will add in another 60 minutes. When I agree, she then tells me she actually can’t do this for me because of how my contract was set up. She can’t cancel either. It’s at this point I now loose it. She promises me she will sort it out and call me the next day. I’m still waiting for a call.

I will now be taking legal action against Vodacom and be going to the media.