TM
Tshegofatso M

1 reviews | Active since Jul 2016

04 Jul 2016, 08:41

*******ed *******, *********** & Poor Customer service

<p>Vodacom your services are pathetic indeed, and you are making my life hell with this exobitant debit orders that i dont even know where they come from and what are they for becuase i never use my phone to browse the internet or subcribe to any promotions. I phoned you vodacom hoping to get clarity why are you billing me so much money and the response i got is that i have subscriptions that i dont even know about, therefore you continued and upgraded my contract without my consent, last week you went on and billed me an amount of R3,071.83 that i dont what is it for, for the past 6 month you continued to billed me around R1500 monthly for what i dont know becuase i never use my contract sim card. Vodacom you are suppose to protect your customers but you are doing the opposite by robbing me, how am i suppose to provide for my family if you are taking the littlt that suppose help my family? Please reimburse me the money taken ********ly on me. I am suppose to be paying R450 monthly but to my surprice i am overcharged. ****** contract number: ********** 955</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team