I got a call from sales to offer me unlimited wife internet at a price of R250 pm. I spoke to the lady she called me on *** in November. She said to me the internet with a Alcatel modem is at r249 pm. I have confirmed with her during the conversation that is the internet unlimited and she confirmed every time yes. I asked her is there a limit and she said to me no. We cancelled rain as I have been with Vodacom for 20 years. 11 Jan 2023 I received a message that my internet will be hardlocked. I have received another sms stating that my internet will.be hardlocked if I reach a certain amount of usage. I spoke to Vodacom 14 Jan 2023 and they explained that I have 600gb per month. This was not explained to me because I could have stayed with rain as they offer unlimited internet. Unlimited means no limit. Vodacom you're the worst company and has double standards. Please look up the meaning of unlimited as clearly you don't understand that. If you lock my internet line then I would like to cancel with immediate effect and will not pay for this account any longer. I would then rather cancel all my contracts with vodacom and go on prepaid and go back to rain as they keep to there word. You have double standards and I cannot deal with a company who doesn't keep.to.their word you're ******* and *****ing from your customers. I signed up for unlimited data and that is what I am expecting as that is what I was agreeing to. Pull the recordings as on the day it was offered to me I wasn't informed that there is a limit of data to be used.
Best regards,
Best regards,
Best regards,
Best regards,
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